Delivery Information

We dispatch product within 24 hours of your order and payment being processed for products that are in-stock. 

Product that are on back-order, will be dispatched within 3 - 5 days.

Custom or made-to-order items may take longer

Send via road courier.  Packages are sent through reputable courier services through an economy delivery service.

Major city centers can expect their product within 3 to 5 days from order.
Outlying areas may take a few days longer.

We have a flat delivery fee which covers a portion of the delivery cost. This is added to your total due on check out.

Delays: Extreme weather, customs, or carrier issues may cause delays. We are not responsible for these delays but will assist where possible.

Lost Packages: If your order hasn’t arrived within 3 days of the estimated delivery date, contact us at info@reglow.co.za, and we will investigate with the aim or resolving the issue, and getting your order to you.

International Shipping

Customers are responsible for customs fees, taxes, or import duties (if applicable).
Delivery times may vary based on customs processing.

An additional delivery fee will be quoted and becomes due upon presentation to the client. We make use of DHL for our international deliveries and only use air freight at the best quoted price we can get from our transport brokers.

We do not insure products sent to clients, if you would like to insure the delivery, please get in touch with us to arrange this. Costs apply for the client's account.

If your product arrives to you damaged, you must get in contact with us within 24 hours from delivery, Contact us on info@reglow.co.za. We will aim to replace the item for you. The decision to replace the item is on a case by case basis. We want happy customers, so we have you covered.